At IPTVue, we are dedicated to delivering a seamless streaming experience for all of our customers. We recognize that certain situations may arise where a refund or service-related assistance is required. This policy provides clear guidelines on our refund and return procedures to ensure transparency.
We offer various subscription packages, and refund eligibility depends on the type of subscription you have purchased.
If you encounter technical difficulties that prevent you from accessing our service and our support team is unable to resolve the issue, you may qualify for a partial refund. Refund requests must be submitted within 7 days from the start of your subscription.
For annual plans, a partial refund may be granted if unresolved technical issues persist beyond 14 days from the date of purchase and our support team is unable to address the problem.
If you signed up for a free trial, you will not be eligible for a refund on the first billing cycle after the trial ends. To avoid charges, please cancel your subscription before the trial period concludes.
For any one-time payments (such as hardware or setup fees), refunds are generally not provided unless the product or service has a defect or a technical issue that we cannot fix.
To initiate a refund request, please follow the steps below:
Contact our support team at support@iptvue.com with your order ID, subscription details, and a detailed description of the issue.
Our support team will review your request within 3-5 business days and inform you of the outcome.
If your refund is approved, it will be processed within 7-10 business days to the original payment method.
You can cancel your subscription at any time. However, refunds are only provided under certain conditions, as outlined below:
You may cancel your monthly subscription at any time. Please note that no refunds will be issued for unused days within the current billing cycle. Your service will remain active until the end of your billing period.
If you cancel an annual subscription within 14 days of purchase and meet the refund eligibility criteria, you may receive a partial refund. After 14 days, no refunds will be issued, but you will retain access to the service for the remainder of the subscription term.
We are committed to providing reliable IPTV services. In the event of service interruptions or technical issues, we encourage you to reach out to our support team for assistance. Refunds due to technical issues will be considered on a case-by-case basis and only if our team is unable to resolve the problem.
IPTVue reserves the right to modify or update this refund and return policy at any time. Any significant changes will be posted on our website. We encourage users to review this policy periodically to stay informed about any updates.
For any questions regarding this policy, please contact us at:
support@iptvue.com
Thank you for choosing IPTVue. We appreciate your trust and are here to support you in any way we can.
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